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Connecting People to Care That Matters!

Location: Milton, Brisbane QLD

Bringing people together through thoughtful scheduling that supports clients’ routines, preferences and wellbeing. If creating meaningful, well-planned support and putting clients first aligns with your values, this Placement Officer role could be for you.

ABOUT US:

Heather Senior Care & NDIS is a Queensland family owned and operated values-driven organisation, who deeply care about enhancing the lives of our clients and their families. Founded in 2002, we provide the highest quality nursing and care services to both seniors and people living with disability in the community.

THE ROLE:
We have an opportunity for a casual Placement Officer to join our fantastic and friendly office team. Our Placement Officers play a vital role in the coordination of daily supports for our clients, with a focus on wellbeing and connection.

Placement Officers play a vital role in keeping our Home Care and NDIS services running smoothly. Working closely with the Rostering Coordinator, you will support the scheduling and coordination of services by carefully matching carers with clients based on their needs, preferences, and availability. In this role, you will help ensure the right support is delivered at the right time, enabling clients to feel safe, supported, and valued in their homes. You will become a familiar and trusted point of contact for both carers and clients, building positive relationships through clear communication, empathy, and reliability.

Based at our centrally located, Park Road office in Milton (4064), this team-oriented role offers a dynamic mix of collaboration and independence.

We’re looking for an individual who finds genuine joy in speaking with people on the phone, supporting and engaging with older adults, someone who is passionate about making a meaningful impact in the lives of seniors and truly values the chance to support others in living their best lives.

ABOUT YOU:

Experience in a telephone-based rostering or service delivery role is highly desirable. Alternatively, previous experience in customer service, call centre, retail or sales would also be well regarded.
Enthusiastic, customer service focussed, a team-player.
Excellent phone manner and personable attitude.
Enjoys problem-solving and puzzles.
Ability to learn and adapt to new systems quickly.
Highly organised, detail orientated and able to multi-task effectively.
Effective time management skills and ability to thrive in a fast-paced environment.
Accurate data entry and excellent general administration skills.
NDIS Screening Card (can be applied for as part of onboarding).

WHY WORK FOR US:

Weekly pay, above award wages (plus superannuation).
Supportive team environment, we care for our clients and our staff.
Central Milton location, 5 minutes from Milton Train Station and Milton CityCat Stop.

If you enjoy supporting and speaking with people on the phone, thrive in a supportive team environment and are driven by the opportunity to make a meaningful impact with every interaction, we’d love to hear from you.

APPLY NOW by sending your Resume and a Cover Letter to hello@heather.com.au

We can't wait to meet you!

Please note - due to the high volume of applications, only suitable

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Apply for Placement Officer at Heather Senior Care & NDIS